Shipping policy

hipping Policy

Order processing
All orders are processed within 1–2 business days (excluding weekends and holidays) after you receive your order confirmation email. You'll receive a second email with tracking information as soon as your order ships.

During periods of high demand, processing may take slightly longer. If there is a significant delay, we'll contact you by email.

Delivery times
Estimated delivery is 5–12 business days from the moment your order ships. Delivery times are estimates and are not guaranteed, as they depend on the carrier and on customs processing in your country

Shipping costs
Shipping is free on all orders. Every order includes tracking.

Order tracking
Once your order ships, you'll receive an email with a tracking number and a link to follow your package. Please allow up to 48 hours for the tracking information to become active.

Customs, duties and taxes
StillWood is not responsible for any customs fees, import duties or taxes applied to your order. Any charges of this kind are the responsibility of the customer and are collected by your local customs authority.

Damaged or lost packages
If your order arrives damaged, please contact us at [tu email] within 7 days of delivery with your order number and photos of the damage, and we'll make it right.

If your tracking shows no movement for more than 10 business days, contact us and we'll open an investigation with the carrier.

Wrong address
Please double-check your shipping address at checkout. We are not able to reroute packages once they have shipped, and orders returned to us due to an incorrect address may be subject to a reshipping fee.

Questions
For any questions about your order, email us at quimcomerce@gmail.com.We reply within 24 hours on business days.